How I ended up in IT — and why I chose ServiceNow

A quiet journey from books and paper to real platform work.

My first steps in IT were not about having a computer.

I did not even have one.

I studied from technical books.
Big books about JavaScript and programming logic.

I imagined each line of code in my head.
Sometimes I wrote it on paper.
Only later I typed it in the college lab or during my internship.

I studied Data Processing in college.

I spent more time in the library than in class.
Not because I was lazy.
Because books were more interesting.

I learned fast.
And I loved explaining things to classmates.

Helping people made me feel alive.

First jobs — websites and code

My first real jobs were small.

I built websites and simple systems using
HTML, CSS, JavaScript, ASP and PHP.

At the same time I studied Java and frameworks in an intensive technical school in Brazil.

No shortcuts.
No magic.

Design was not my place.
Coding was.

Service desk — where reality lives

After college I worked on Service Desk teams in large companies.

I studied ITIL and ITSM.

I wrote scripts to make work easier.

I built a small browser plugin to auto-fill ServiceNow tickets.

That is when my manager opened a door:
• ServiceNow Analyst

The early ServiceNow years

At my first ServiceNow role I worked only with ITSM.

ServiceNow was simple back then.

No PDI.
No portals.

Only ServiceNow Wiki and imagination.

I became a reference point inside the team.

Microsoft and Azure — changing air

After years of ITSM, work became repetitive.

So I moved for a while to the Microsoft ecosystem.

I worked with Azure, networks, web infrastructure and APIs.

It refreshed me.

First consultancy — Brazil

Then I joined my first ServiceNow consultancy in Brazil.

This was the big turning point.

I studied every day on ServiceNow Now Learning,
today called ServiceNow University.

I earned many accreditations and micro-certifications.

At the same time I went back to formal studies:

• Post-graduation in Software Engineering
• MBA in Project Management
• Post-graduation in Education and Teaching Methods

Languages and borders

Working with Latin American teams made me see a gap.

I enrolled in an intensive English course.
Then Spanish came through real projects.

Languages changed my career.

Not just technically.
Humanly.

Around that time I discovered the possibility of claiming my Italian citizenship.

A bridge to Europe.

Second consultancy — Europe

Later I joined a European ServiceNow consultancy.

The rhythm was different.

Less rush.
More trust.

Here I focused deeply on Risk and Security:
• Governance, Risk, and Compliance
• Integrated Risk Management
• Third Party Risk Management
• Vendor Risk Management
• Security Operations
• Security Incident Response
• Vulnerability Response

I also went back to study again: