Make Work Easier with AI and ServiceNow
💼 ServiceNow Consultant
💼 ServiceNow Consultant
In simple terms, using AI and ServiceNow can make your work much easier and faster. Think of AI as a smart assistant that helps you automate and simplify tasks that you would usually do manually. This means you can focus on more important and creative work.
Whether you’re an expert in ServiceNow or just looking to make your daily tasks more efficient, AI can change the way you work for the better. By letting AI handle repetitive jobs, you save time and increase productivity.
Combining AI with ServiceNow means your business runs smoothly and efficiently, leading to greater success and innovation. So, explore AI and see how it can make a big difference in your work today.
Generative AI is like a really smart helper that learns from lots of examples, like books, pictures, and computer code, to make new things. Think of it as an assistant that can read a ton of information and then use what it learned to create something new.
For instance, it can write fun stories, draw cool pictures, or even solve tricky problems. This makes generative AI super useful for many tasks, such as making content, designing things, and coming up with new ideas.
By using generative AI, people and businesses can do more creative and productive work, opening up exciting new possibilities.
Prompt engineers are like the people who give super clear instructions to smart robots. They write precise questions or directions to help AI understand what it needs to do and give the right answers. Think of them as GPS for AI, showing it exactly where to go and how to get there.
This job is super important because it helps AI solve real-life problems. For example, in customer service, prompt engineers can create instructions so the AI can quickly and correctly answer customer questions. In healthcare, they can design prompts that help AI look at patient information and suggest the right treatments.
By giving AI the right guidance, prompt engineers help businesses and organizations use AI to its fullest potential. This makes everything run smoother and solves problems more effectively. Their work is key to making AI a trustworthy and powerful tool for many different tasks.
Prompt engineering is all about asking smart questions to help AI give better answers. By using special techniques, we can guide AI to do a great job. Here are some key frameworks that make AI work even better:
Prompt Template:
"Act like an IT service manager. Give me a incident report in PDF format."Chain of Thought Framework:
This method guides AI step-by-step through a problem, making it great for solving tricky issues. It helps the AI think through each part carefully, ensuring thorough and well-thought-out answers.
Prompt Template:
"We've encountered a critical incident with our network. Let's think through it step-by-step."RISEN & RODES Frameworks:
These frameworks help AI give detailed and context-rich responses. They focus on drawing out meaningful and specific information, which is super useful in conversations that need a deep understanding of context.
Prompt Template:
Role: IT Service Manager
Main Task: Create an incident report for the recent network outage.
Steps to complete task:
Gather information about the incident.
Analyze the impact on business operations.
Document the root cause and steps taken for resolution.
Goal: Provide a detailed incident report to inform stakeholders and prevent future occurrences.
Constraints: Ensure accuracy and clarity in the report.Prompt Template:
Role: IT Service Manager
Objective: Create an incident report detailing the recent network outage.
Details: Include information about the incident timeline, affected systems, and resolution steps.
Examples:
"Here are examples of well-documented incident reports:"
[Insert examples of well-structured incident reports]
Sense Check: Do you understand the objective and the specific guidelines for this task?Chain of Density Framework:
This framework helps AI create detailed and focused content. It ensures that the AI’s answers are packed with valuable information, making them very effective for creating comprehensive and detailed responses.
Prompt Template:
Instructions:
Here is the initial incident report draft.
You will generate increasingly better versions of this report.
Recursion:
Repeat the following steps 5 times for a total of 5 iterations.
Identify 1-3 points from the initial report draft which are missing or need improvement.
Write a new and improved version of the report draft which addresses the identified points.
Benchmark:
Here is more information on what makes a good incident report: [Insert information]
Additional guidelines:
Follow these specific guidelines for incident reporting: [Insert guidelines]These frameworks can be used with platforms like OpenAI’s ChatGPT, Microsoft Co-pilot, and Google Gemini. By using these techniques, we can turn these AI tools into powerful helpers for a variety of tasks, from customer service to creating content.
Prompt models are like really smart helpers that can make different jobs easier and better. Here are some ways they can help:
In customer service, they can create plans to make sure every customer gets great service every time. For software development, they can make sure all the technical details are planned out perfectly, so the project goes smoothly.
When new employees start, prompt models can guide them through everything they need to know, making it easy for them to get started. In app design, they can help create detailed plans for what the app will look like and how it will work, so the design process is quick and clear.
For setting up new platforms, these models can make step-by-step guides to help users through the process, making it less confusing and more manageable.
By using prompt models, businesses can make their operations run smoother, work more efficiently, and get better results in many different areas. This makes prompt models a very handy tool for making workflows better and helping businesses succeed.
ServiceNow professionals can make their jobs a lot easier and more efficient by using generative AI. Here’s how different roles can benefit:
By using AI, ServiceNow professionals can boost their productivity and effectiveness, bringing more innovation and efficiency to their organizations.
Starting to use AI in your ServiceNow role can be both exciting and really helpful. Here’s a simple guide to help you get started and make the most of AI:
Start with small steps, dream big, and let AI help you grow in your job. By using AI, you can make your workplace smarter and more efficient, opening up new possibilities for success.
Using AI in your ServiceNow job can make a big difference in how you work. Think of AI as a really smart helper that can take care of routine tasks for you. This means you have more time to focus on important and creative parts of your job.
Whether you’re a ServiceNow expert or just starting out, adding AI to your daily tasks can make things easier. AI can help with writing emails, making reports, and more, saving you time and boosting your productivity. You can learn how to use AI better by joining online groups and following tutorials.
AI isn’t just for small tasks; it can also help you solve bigger problems. By working with your IT team and other departments, you can find new ways AI can make things better and more efficient. Using tools like generative AI and prompt engineering can make you more creative and help you come up with new ideas.
In short, AI can make your work simpler, faster, and more effective. Start with small tasks, think big, and let AI help you grow in your job. By using AI, you can make your workplace smarter and more efficient.
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I’m excited to welcome you to ServiceNow Unraveled, where I make ServiceNow easy and fun for you to use. Whether you’re just starting or know a bit, I’m here to help you work better and faster with simple tips and tricks. Think of me as your buddy who explains everything about ServiceNow in a way that makes sense. I break down complex stuff into easy pieces so you can get things done quickly and without stress.
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👨💼 MEET ANDRE COSTA MOREIRA
Your Go-To ServiceNow Expert
Hi there! Andre Costa Moreira is here to help your company get better with the coolest ServiceNow tools. He’s been doing this for more than 13 years and knows exactly how to make things work smoothly.
Andre is great at making businesses of all sizes work better and faster. He’s studied a lot about Project and People Management, so he knows how to fix modern business problems in the best way possible.
Andre’s mission is to help your company grow and succeed. He wants to make everything easier for you and your team, making sure everything runs smoothly and everyone is happy.
A happy client said, “Andre helped us use ServiceNow, and it changed everything! We’re much more productive now, and everyone loves the new system.” This shows how Andre can really make a difference.
Ready to make your business better? Contact Andre today for expert advice and special solutions just for you. Take the first step to make your work easier and more successful.